Refund policy

Returns

We want you to love your piece from Greyhouse Glass.

We accept returns on non-custom items within 14 days of delivery.

To be eligible:

• Item must be in original condition
• Buyer is responsible for return shipping

Once received and inspected, a refund will be issued to your original payment method.

Damaged Items

We take great care in packaging, but if your item arrives damaged:

• Contact us within 24 hours of delivery
• Include clear photos of the item and packaging

We will send a free replacement as quickly as possible.

Custom Orders

All custom and made-to-order pieces are final sale and not eligible for return or refund.

Non-Returnable Items

• Custom pieces
• Items returned in used or damaged condition (not caused by shipping)

Questions

If anything feels off, reach out — we’re always happy to help.